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WSC to host Five Star Customer Service Seminar, Aug. 19

Monday, August 5th, 2013
Posted by Kayla McKeil, Director of Marketing; Williston State College

WSC to host Five Star Customer Service Seminar, Aug. 19

WILLISTON, N.D. - Like it or not, customer service in the Bakken region is challenging due to the extreme and rapid growth of our region. Of course there are still businesses out there providing top-notch service, but the turnover rate, intense need for products and service, and inability to fill open positions has left most of us unable to provide the customer service we once could.

Kostas Voutsas has been teaching Management and Human Resource courses for 17+ years. He is a tenured Professor of Business at Dickinson State University (DSU) at the Bismarck campus. He is also an author, a corporate trainer and keynote motivational speaker covering topics in diversity, customer service, work-place conflict, and more.

"No matter what you do or who you serve, customer service is a big piece of every business," states Director for Marketing, Kayla McKeil. "It's [customer service] something that we always strive to do better and if we were interested in it, we thought other companies in the community might be too."

The Five Star Customer Service Seminar will be held on the WSC campus on Monday, August 19 in the Teton Grill. The event will run from 4 - 5:30pm and will cost $39 per person or $25 per person for groups of four or more. In this seminar, Voutsas will use real-life-examples of poor customer service. His humorous and exciting delivery will have illustrated how to identify the needs and expectations of internal & external customers; & develop a personal strategy for improving oral & written communication.

To register, call 701.774.4235. If there are any additional questions regarding the Five Star Customer Service Seminar, please contact Kim Wenko at 701.774.6236 or kim.wenko@willistonstate.edu