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WSC to host customer service seminar

Saturday, August 10th, 2013
Posted by Sara Spaulding; Williston Herald

Customer service is looking up in the Bakken.

Williston State College will be hosting a customer service training seminar Aug. 19, which is the first to be held at the college.

Customer service in the Bakken region is challenging due to the extreme and rapid growth of the region. There are still businesses providing top-notch service, but the turnover rate, intense need for products and service and the inability to fill open positions has left many businesses unable to provide the customer service they once could.

Williston State College is offering to help businesses in the community to meet this challenge. "We are all experiencing constant change and growth," said Kim Wenko, continuing education specialist for TrainND. "We thought we would try to help out with that change and growth."

The seminar will give a boost to businesses in their customer service approach.

"It's always good to have a refresher even though we've all had customer service training," said Wenko. "It will just help customers feel a little more appreciated."

Kostas Voutsas has been teaching management and human resource courses for more than 17 years. He is a tenured professor of business at Dickinson State University at the Bismarck campus. He is also an author, a corporate trainer and keynote motivational speaker covering topics in diversity, customer service, work-place conflict and more.

In the seminar, Voutsas will use real-life-examples of poor customer service. His humorous and exciting delivery will illustrate how to identify the needs and expectations of internal and external customers and develop a personal strategy for improving oral and written communication.

"No matter what you do or who you serve, customer service is a big piece of every business," states WSC Director for Marketing Kayla McKeil. "It's something that we always strive to do better and if we were interested in it, we thought other companies in the community might be too."

The Five Star Customer Service Seminar will be held on the WSC campus Monday, Aug. 19 in the Teton Grill. The event will run from 4 to 5:30 p.m. and will cost $39 per person or $25 per person for groups of four or more.

To register, call 701-774-4235. For information, contact Wenko at 701-774-6236 or kim.wenko@willistonstate.edu. TrainND is a continuing education and work force training program for non-credit.